Return & Refund Policy

Updated at 2021-10-09

We appreciate you choosing us for your Custom Business Card needs. Before you place an order, request a quote, or continue using our website, please read our terms and conditions as set forth below. Any further action will constitute an acceptance of the terms, so contact us if you have any questions.

Quotations/Accuracy of Specifications

Our company provided free quotes upon request. When sending in your request, you must ensure that the information provided is accurate because we will base our response on the data you give. Our quotes are valid for a maximum of 30 days unless otherwise stated. If you make an order that differs from your initial specifications, note that we reserve the right to review and modify the original quote.

Proof Approval

We allow you to confirm that your project is to your specifications by providing proof. Upon receiving a proof form, please review all the specifications, including text spelling, colors, type locations, and size. You can resubmit your files if you wish to make corrections to the proof. Otherwise, we will not accept liability for errors discovered after printing. If the changes you make require that we send you more than 2 proofs or that the creative team be involved in making modifications, additional charges apply.


At (company name), we strive to match the colors you provide as closely as possible. However, we cannot guarantee a perfect match owing to standard variations in printing. We also like to point out that the colors on the proof may not be the actual color of your Custom Metal Cards due to differences in viewing equipment and methods. We offer Pantone books and PMS color charts for color clarification, so contact us with any concerns. You can also request a press proof that shows the actual color post-print at an additional fee.

Creative Work

Our creative designs are priced at the competitive fee of $75 per hour, with services billed in increments of 15 minutes. Post-production, we maintain ownership rights of all creative work we develop or provide – including copies and sketches – until payments are made.


Once you approve the project proof, we will charge 100 percent of the price quoted in the project quote. You must make the payment in full before we begin production unless our accounting department has agreed to credit terms. We accept payment by PayPal, Discover, Visa, American Express, MasterCard, or wire transfers. When the project is completed, and before the product is shipped, you must pay for all additional charges such as taxes, rush fees, sales tax payable, and shipping costs. Any accounts that go unpaid past the set payment date will be subject to a 1.5 percent monthly charge. In the event your account is past due, you agree to cover all the costs associated with collecting the account, whether or not we initiate litigation. We may place a lien on any property belonging to you in our possession, as security for payment.

Purchase Orders

We receive purchase orders via electronic mail, fax, general mail, phone, or courier. All oral orders must be confirmed through written communication by email, fax, or letter.

Electronic Files

Always maintain a copy of any original files you send us via CD or email. We are not liable for any accidental damage to any media or files you supply.

Production Times

We begin production immediately after we receive proof approval and project payment, unless you must provide more files for value-added steps like personalization. If the latter case is true, we will begin production after we receive the complete and accurate files. Typically, our production takes 10 business days and shipping is done immediately after production is complete. That said, we are not liable for any delays caused by factors outside our control like riots, fire, strikes, government action, and acts of God.

Rush Orders

We can accommodate a rush order, but these are subject to production and management approval. To set up a rush order, contact us with a preferred deadline so we can review production and shipping timelines. We might charge you additional rush fees.


You reserve the right to cancel orders before or during production, but we will be entitled to compensation for all already performed work.

Provided Materials

Only provide materials that are usable without repair or alterations by us. We will print on the materials you provide if they meet our specifications, such as thickness and weight.

Over-Runs and Under-Runs

While quantity deviations could occur during printing, no over or under-runs will exceed 10 percent, and we will only charge for the delivered quantity. Specify in your order approval if you need a set quantity.

Advertising Products

Unless you state your objection in writing during order approval, you grant us the right to feature any products in promotional material or advertising. For example, we could use a copy of your Luxury Metal Cards to advertise the product line.

Copyrights/ Other Rights

When you submit material to us, you confirm that the subject matter is not copyrighted or third-party protected and that you have not removed the copyright notice. You also warrant that the subject matter is not scandalous, libelous, or content that could undermine anyone’s economic or personal rights. We also maintain discretion to refuse to print content that we find libelous, improper, scandalous, or illegal. Since you are responsible for ensuring the appropriateness and legality of the content you provide, you agree to defend, hold blameless, and defend with counsel approved by us our company against all claims, legal fees, damages, or losses that arise from your content.


Send a written report to the company within 24 hours of shipment delivery if you notice any errors, damage, shortage, or concern regarding the project. Wait for us to authorize return before you return the products. If you do not contact us within the 24 hours, we will deem the project as accepted. Please note that our liability does not extend to replacing materials you provided. We are only responsible for reprinting the products as approved on the project proof. Additionally, we are not liable for damages or losses that occur after we transfer the product to the carrier.

Warranties/Limit On Liability Disclaimer

When we show you work, we intend it as an illustration of general quality and type and not as the actual work. We warrant that our work will adhere to the description provided in the approved project order, but we disclaim all other warranties. Our maximum liability for damages will not go beyond the dollar amount paid to us. We will not be liable for any loss of profits, indirect, consequential, or incidental damage, or economic losses.


You may request that we store the materials for you until you accept them. While we can do this, we will not be responsible for any damages or loss to the stored material.

Online Items

Orders and Cancellations We maintain an inventory of standard (non-personalized) Online Business Cards and other products offered on our online store. We process and ship these products within 24 to 48 hours of your order. To cancel an order, make sure to do so before shipping, and we will process a credit for the original purchase price minus the PayPal order processing fee. Returns After shipment delivery, you have 24 hours to return online store products. Please wait to receive a return authorization number before returning the items. Also, make sure the items are unused, in their original packaging, and resalable. If the items meet these criteria, we will process a credit for the original purchase price minus a 15 percent restocking fee, shipping costs, and PayPal transaction fees.

Applicable Law

These terms shall be governed by Minnesota law. They represent the full agreement between the parties in regard to the matters covered herein. Consequently, the terms supersede all prior statements of agreements relating to this matter. We may amend these terms by publishing the changes on our website.

Contact Us

Don't hesitate to contact us if you have any questions.